Refund Policy

Our Commitment to You

At Magic4k Streams, we prioritize the excellence of our IPTV subscription services. This policy details the conditions under which refunds may be available, fostering a clear and equitable process for every customer.

Refund Eligibility

You might qualify for either a complete or partial refund in these specific situations:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

For a refund request, please use these steps:

Connect with our support team at Contact page.
Make sure to use: 'Refund Request'.
Please provide your complete name, the email linked to your subscription, and the purpose of your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Inquiry

Hello,

I am reaching out to seek a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Provide a concise overview of your issue, such as technical problems or billing errors.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Team evaluates the case thoroughly.
Same day after approval A refund has been processed back to your original payment method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds may differ based on issuer policies.

You will get an email notification at every stage. Weekend and holiday response times might be longer.

Exceptions (When Refunds Are Not Provided)

Refunds are not applicable in these specific circumstances:

You are dissatisfied with the channel list or content available.
Your online connection is too sluggish or unreliable for streaming.
You have breached our Terms of Service, such as account sharing.
Geo-blocking challenges in your location are unfortunately outside of our ability to address.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

After receiving approval, refunds are typically processed in 3 business days. However, it might take 5 to 10 business days for the funds to appear in your account, influenced by your bank or payment provider. For updates, please contact support.

Generally, refunds for a change of heart are not offered after the first 7-day period. We advise that you explore our features and ask questions prior to subscribing. For full information, see our Refund Policy or reach support.

Subscriptions will automatically renew. Should you overlook cancellation prior to your renewal date, kindly contact us right away. Refunds for renewals are evaluated individually. Discover further details in our Terms.